Online Ordering FAQ

Big Y Online Ordering allows you to browse Catering and Entertaining items and Made-to-Order foods, choose an available pickup date and time, place your order and select the payment option available for that order.

Offerings vary by store and may include Catering and Entertaining platters, prepared foods, cakes and cupcakes, floral arrangements and balloons. Made-to-Order selections include subs, panini, wraps and bowls, pizza, sushi and fried seafood, with additional items coming in 2027.

Catering and Entertaining is designed for larger gatherings and advance planning, with orders requiring at least 48 hours’ notice. Made-to-Order is designed for freshly prepared individual or family meal items with selections available for same-day pickup.

You can order through ordering.bigy.com, or you can order via Big Y's in-store kiosk. An associate can help if you need assistance.

Yes. An associate can assist you when needed. For the most convenient experience and greater order accuracy, we recommend ordering online or through an in-store kiosk.

Catering and Entertaining orders require at least 48 hours’ advance notice. Made-to-Order items use item-specific lead times. The available pickup dates and times shown while you order reflect the item requirements and store capacity.

Made-to-Order items are available for same-day pickup based on item lead times and store capacity. Catering and Entertaining orders generally require at least 48 hours’ advance notice.

Pick up your order at the department shown in your order confirmation or on the order screen. Depending on what you order, pickup may be at the Deli, Bakery, Kitchen, Seafood, Produce, Floral or another participating department.

Yes. Please share your order number and pickup information with the person picking up your order.

The kiosk is a self-service ordering station available near our in-store prepared foods departments. It allows you to select and customize items, enter your phone number and send your order directly to the department for preparation.

Kiosk selections include Made-to-Order subs, panini, wraps and bowls, pizza, sushi and fried seafood. Available items vary by store and will be shown on the kiosk.

No. Kiosk orders are not prepaid. Pay for your order at checkout after picking it up from the department.

To prepay, place your order through ordering.bigy.com and select the online payment option shown during checkout.

Your order is sent to the department for review and preparation. You will receive notifications using the phone number you entered, then pick up the completed order at the department that prepared it.

Please ask an associate for assistance.

No. You can use guest checkout. Creating a Big Y Online Ordering account is optional and provides access to features such as order history, saved contact information, invoices, receipts and saved payment methods.

No. Your Big Y Online Ordering account and myBigY account are separate.

No. myBigY Rewards, myBigY Offers and digital coupons cannot be redeemed through Big Y Online Ordering at this time. Online orders can still earn myBigY Rewards points when a valid Big Y membership number is entered during checkout.

Points may take time to appear. If you do not see them after several days, please contact Customer Service.

For Catering and Entertaining orders, you may modify or cancel your order online using the link on your order confirmation or going to ordering.bigy.com up to 48 hours before the scheduled pickup time. After that, changes may be limited or unavailable because preparation may have started. For Made-to-Order or kiosk orders, contact the pickup store directly for assistance.

Prepared orders that are not picked up may still be charged. If an emergency prevents pickup, contact the store as soon as possible.

For prepaid Catering and Entertaining orders, your payment method will be charged the morning of pickup according to Big Y’s payment processing schedule. For other online orders, the payment option and timing available for your order will be shown during checkout. Kiosk orders are paid in the store.

Major credit and debit cards are accepted for online ordering.

Catering and Entertaining orders placed online are paid online. Made-to-Order orders may be paid online or at pickup when that option is shown. Kiosk orders are paid in the store at checkout.

If an online payment cannot be processed, you will receive an email notification. Follow the instructions provided or pay in the store at pickup when that option is available.

Please follow store guidance and present tax-exempt documentation at pickup.

No. Big Y Online Ordering is designed for pickup orders.

Catering orders are available through Instacart and DoorDash. Place delivery orders directly through the delivery partner’s website or app.

No. Big Y Online Ordering is for prepared foods, Catering and Entertaining items and Made-to-Order foods. Grocery delivery orders must be placed through Instacart, DoorDash or Uber Eats.

Many products include ingredient and allergen information. However, items are prepared in facilities that handle common allergens. If someone in your party has a food allergy, contact the store before placing your order.

Some items allow customization within the options shown while ordering. Availability varies by item and department.

When applicable, reheating instructions will be provided with your order or may be requested from the department.

For online orders, you will receive a confirmation email after your order is submitted and confirmed. For kiosk orders, notifications are sent using the phone number entered during ordering.

We send transactional emails to keep you informed about your order. These may include confirmations, pickup reminders, invoices, payment notifications, order updates and feedback requests. These messages are related to your order and are not promotional marketing emails.

Please contact the Big Y location where your order will be picked up. Store teams can help with order questions and pickup details.

You may receive a follow-up email asking for feedback about your experience. Your feedback helps us improve our products and services.