Online Ordering FAQ

Big Y Online Ordering allows you to browse our catering and prepared foods menu, select a convenient pickup date and time, place your order online and pre-pay. Catering and entertaining orders require a minimum 48-hour advance notice.

Depending on store availability, customers can order catering and entertaining platters such as deli platters, sandwich and wrap platters, fruit and vegetable platters, bakery platters, sushi platters, fried chicken platters, seafood platters, cakes and cupcakes, floral arrangements, balloons, pizza, fried seafood, deli salads and other prepared food favorites.

Yes, however, we recommend online ordering as this will ensure a more accurate order with convenient online payment option, it also allows you to browse through all our options, cancel your order or add/remove items within 48 hours of pick-up.

Catering and entertaining orders must be placed at least 48 hours before pickup to allow our teams time to prepare your order. During checkout, you can select the pickup date and time that works best for your schedule.

Catering and entertaining orders require at least 48 hours advance notice.

Orders should be picked up at the department indicated in your order confirmation. Depending on the items ordered, pickup may occur at the Deli, Bakery, Kitchen, Seafood, Produce or Floral department.

Yes. Please share your order number and pickup information with the person picking up your order.

No. You can place an order using guest checkout if you prefer. Creating a Big Y Online Ordering account is optional, but it offers added benefits, including access to your order history and order hub, faster checkout with saved contact information, easier access to invoices, receipts and past orders and the ability to save payment methods for future purchases.

No. A Big Y Online Ordering account is separate from your myBigY account. Creating an online ordering account does not connect to your myBigY account.

No. myBigY Rewards, myBigY Offers and digital coupons cannot be redeemed through Big Y Online Ordering at this time. However, eligible online orders can still earn myBigY Rewards points when a valid Big Y membership number is entered during checkout.

Points may take time to appear in your account. If you do not see your points after several days, please contact Customer Service.

Orders may be modified or canceled up to 48 hours before the scheduled pickup time. After that point, changes may be limited or unavailable as your order enters production

Orders that are prepared and not picked up may still be charged. If you have an emergency, please contact your store as soon as possible.

For catering and entertaining orders, your payment method will be charged the morning of pickup according to Big Y's payment processing schedule.

Major credit and debit cards are accepted for online ordering.

Catering and entertaining orders placed through Big Y Online Ordering are paid online.

If your payment cannot be processed, you will receive an email letting you know the payment failed. You will be able to adjust payment at this time or you may pay in-store upon pick up.

No. Big Y Online Ordering is currently designed for pickup orders only.

Catering orders are available through Instacart and DoorDash. Orders for delivery must be placed directly through the delivery partner website or app, not through bigy.com.

No. Big Y Online Ordering is currently for prepared foods, catering and entertaining items. Grocery orders for delivery must be placed through Instacart, DoorDash or Uber Eats.

Many products include ingredients and allergen information. However, items are prepared in facilities that handle common allergens. If someone in your party has a food allergy, please contact the store before placing your order.

Some items may allow limited customization. Availability varies by item and department.

When applicable, reheating instructions will be provided with your order or available upon request.

You'll receive an order confirmation email after your order has been submitted and confirmed. Additional email notifications may be sent as your order date approaches.

When you place an order through Big Y Online Ordering, we send transactional email notifications to help keep you informed about your order. These may include order confirmations, pickup reminders, invoices, payment confirmations, payment-related notifications, order updates and feedback requests. These communications are related to your order and are not promotional marketing emails.

Please contact the Big Y location where your order will be picked up. Store teams can assist with order questions and pickup details.

You may receive a follow-up email asking for feedback about your experience. Customer feedback helps us improve our products and services.